Terms of service
ORDER
Registration and Account Creation
To place an order, the Client is not required to create a user account.
The Client's email address serves as the username (login). However, the Client chooses their password. It is the Client's responsibility to change their password regularly on the "My Account" page. It is strongly recommended not to choose a password that is a common word but to alternate between numbers and letters.
The Client receives an email confirmation of their registration.
The Client is solely responsible for their password and its use. They expressly agree to keep it in their possession and not to communicate it under any circumstances to anyone.
Limitations Specific to Each Order
Any Product can be ordered up to a maximum of five (5) Products per order and three (3) identical Products per order.
Placing an Order
To place an order, the Client selects the various Products and Services they wish to purchase by clicking on their page. They indicate the number of Products desired, within the aforementioned limit, and click on the "Add to Cart" button.
Each new addition to their cart is indicated to the Client in the summary of their order.
The Client may, at any time:
- Get a summary of the Products they have selected by clicking on the "View Cart" icon accessible at the top right of the screen,
- Modify or delete all or part of their summarized order (in case of modification, the new price is automatically displayed).
When the Client is on the "Cart" page, they can:
- Continue selecting Products by visiting another part of the site,
- Or complete their selection of Products and order by clicking on "Order".
When the Client is on the "Order" page, they can then:
- Log in by indicating their login and password (in case of forgetting or loss, the Client must click on "Forgot Password?"),
- If they do not have an account, place the order as a guest.
As soon as the Client creates an account, they automatically continue the ordering process. They then fill in their billing address and, if applicable, their delivery address, which may be different.
The delivery and billing addresses entered for the first time on the site are saved as default addresses in the client's address book. They can be changed or deleted at any time. However, no modification or deletion can be taken into account for any order that has been definitively validated and is being processed.
If the Client already has an account on the site symbiologicsystem.com, the Client is then directed to the "Billing Address" page where they must check, complete, and validate the details mentioned. The delivery address is, by default, the billing address, but it may be different (in the case of gifts/gift cards in particular).
The Client then chooses the delivery method for sending their products. The delivery charges are specified on this "Method or Mode of Delivery" page.
If the Client agrees with the amount of these delivery charges, they click on the "Continue" button and are thus brought to the "Payment" page, which presents the different payment methods available.
The Client is then directed to an "Order Summary" page that displays the order form, presenting the nature, quantity, and total price including tax of the Products selected by the Client, as well as any applicable charges.
Before definitively validating their order, the Client can check the details of their order, its total price including tax, including applicable charges, and correct any errors. The Client can modify their order and/or the information concerning the billing and/or delivery address and/or cancel their order.
The Client can access their information by clicking on "My Account". It is their responsibility to update the information on this page concerning them and to verify its accuracy at each order placement.
Payment
In accordance with Article L. 221-14 of the Consumer Code, the Client is informed that orders are with obligation of payment.
The price paid by the Client is necessarily the price indicated on the order validated by the Client.
Payments by check or bank transfer are not accepted. Consequently, the Client must have a credit card accepted by the banking institution in charge of processing online payments (Carte Bleue, Visa, Mastercard), whose validity will be checked and confirmed by the payment server of this banking institution.
When entering credit card details, the Client will enter their card number and expiration date, and possibly the control number. The control number corresponds to the last three digits on the back of the Client's credit card.
It is specified that the credit card details are secured by encryption through the "3D Secure" system to protect all payment means data as effectively as possible, and that the Client's credit card data will not be stored on Sym Biologic System's computer system but on that of the banking institution in charge of processing online payments.
In the case of payment by PayPal, the Client is redirected to the PayPal site and must log in to their PayPal account to validate their payment. The Client acknowledges having accepted the terms and conditions of use and having the rights to use the PayPal payment method. If the payment is refused or if the Client refuses the transaction via PayPal, the transaction via PayPal will be canceled, and the Client may choose a new payment method on the Site.
It is specified that any online payment on the Site involves an immediate debit.
Once the payment process is completed, the Client is directed to a page displaying the invoice for the order. The Client can print this page.
Furthermore, an email confirmation of the order, presenting the aforementioned invoice, is sent to the Client.