Refund policy

Right of Withdrawal

In accordance with the provisions of Article L. 221-18 of the Consumer Code, the Customer has a period of fourteen (14) calendar days from the receipt of the Product(s) delivered to exercise their right of withdrawal without having to justify their decision, nor to pay any penalty. When the fourteen (14) calendar day period expires on a Saturday, Sunday, or a public holiday, it is extended to the next working day.

To exercise the right of withdrawal, the Customer must notify Sym Biologic System, by registered letter with acknowledgment of receipt at the following address: Sym Biologic System, Consumer Service, 805 rue Roche Colombe 26800 Etoile sur Rhône, or by email at wecare@symbiologicsystem.com, their decision to withdraw by means of an unambiguous statement expressing their wish to withdraw, including their identity, delivery and billing address (if they are different), the order number, and the date of receipt of the order.

In accordance with Article L. 221-23 of the Consumer Code, the Customer undertakes to return the Products for which they have exercised their right of withdrawal, at their own expense, within fourteen (14) days following the notification to Sym Biologic System of their right of withdrawal.

To facilitate the refund, the Product(s) must be returned, complete in their original packaging and wrapping (accessories, instructions, etc.) in good condition, neither opened nor altered, and accompanied by the delivery note, to the following address: Sym Biologic System, Logistics Service, 805 rue Roche Colombe 26800 Etoile sur Rhône. However, in accordance with the provisions of Article L. 221-28, 5° of the Consumer Code, the Customer cannot exercise their right of withdrawal and, therefore, return the Products, when the said delivered Products have been unsealed by the latter after delivery, and consequently cannot be returned for hygiene or health protection reasons.

If the aforementioned conditions are met, Sym Biologic System will refund the Customer, within a maximum period of fourteen (14) days from the date of notification of the right of withdrawal, the sums corresponding to the Products for which the Customer has exercised their right of withdrawal within the allotted time, including delivery costs.

However, the refund by Sym Biologic System may be deferred until recovery of the returned Products or until the Customer provides proof of the shipment of the Products, in accordance with the provisions of Article L. 221-24 of the Consumer Code.

Furthermore, Sym Biologic System will not be required to reimburse additional costs if the Customer has expressly chosen a mode of delivery more expensive than the standard delivery mode offered by Sym Biologic System.

The refund will be made using the payment method used by the Customer at the time of placing the returned order.